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FAQ / Frequently Asked Questions

What are the print limitations?

The classic format (30 x 40cm frame) is in open edition.
As regards laminates, the formats are limited to between 50 and 500 copies.
For photographs in the COLLECTORS section, and as art prints, according to the wishes of WallBackstage and the artist, the prints are up to 30 copies in any format or finishing medium.

How do I search for a photograph on wallbackstage.com?

Navigate using the categories "Music", "Movies", or by specifics like "format" or "color" or "black and white" and discover the images of our collection.
We have implemented a referencing system so that you can access our photographs according to your own selection criteria. Good visit !

Can I have a photograph in a different format?

The formats best suited to the technical capabilities of the original photography are those offered to you next to each image.
Drawings of larger or smaller dimensions are however possible, but must be the subject of a study and a preliminary estimate.

Is the payment by credit card secure?

The user's banking data is encrypted (SSL technology, Secure Socket Layer). They do not circulate in the clear on the internet and can not be intercepted.
Your bank details are not communicated at www.wallbackstage.com.

I want to order on the Internet but I do not want to use my credit card

Several payment methods are offered to pay your order wallbackstage.com according to your preference, in total security.
- Blue Card, Virtuel Blue Card, Visa and Mastercard
- Paypal

I want to be delivered to a different address than my home?

Yes, you can get delivered to your office or to a friend.
All you have to do is enter a delivery address different from the billing address in the Delivery page (where you will also choose your delivery method).

Create an account and how to access it?

To create an account www.wallbackstage.com, simply go to the "login" tab and fill out the form.
To access it later, you will only have to enter the email address and the password that you will have chosen when creating your account.

When will I receive my purchase?

Customer satisfaction is the center of our preoccupation, www.wallbackstage.com is committed to doing our best to deliver the products ordered
In an average time of two weeks, without the impact of transport delays. In case of delay, www.wallbackstage.com engages
To notify you of the expected date of availability. The delivery will be made, during the working hours, to the address of delivery that you will have indicated and validated on the order form.
Any return of order due to an error of entry of the address at the time of the order will be the responsibility of the customer.

My purchase is defective, what should I do?

When receiving the order, it is the customer's responsibility to check the condition of the photographs and not to accept them if they are damaged.
In this case, the customer must notify by email, www.wallbackstage.com who agrees either to refund the customer, or to return a new draw.
No compensation can be claimed for late delivery or for a deteriorated draw.

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